Technical Solutions

DMARC Reporting, What is it?

DMARC reporting is a feature within the broader DMARC email security protocol. Imagine your email system as your home mailbox. Normally, anyone can drop a letter in there, and you'd have to manually sort through to figure out what's important, what's a regular advertisement, and what might be a scam.

DMARC acts like a sort of vigilant mail carrier. It looks at every piece of mail (or email, in this case) and checks if it's genuinely from who it claims to be from. It does this by examining the "return address" and other identifying features of the mail, comparing them with a list of approved senders that you've set up beforehand. If an email doesn't pass the test, it gets marked as suspicious or doesn't get delivered at all.

The "reporting" aspect of DMARC is like getting a daily or weekly summary from this vigilant mail carrier. It tells you how many pieces of mail came in, how many were marked suspicious, and other details. This way, you can spot any unusual patterns and update your settings to make your email even more secure.

Benefits for Businesses of Any Size:

• Reduced Fraud: By checking that emails are genuinely from your company, you reduce the risk of scams and phishing attacks on your employees and customers.
• Improved Trust: When people know that emails from your domain are secure, they're more likely to trust communications from you, which can enhance your business reputation.
• Better Email Delivery: Using DMARC can help ensure that your legitimate emails don't get mistakenly marked as spam, so important communications reach their intended recipients.
• Data Insights: The reports allow you to see who is sending email on your behalf, which can be especially useful for larger organizations with multiple departments or for small businesses using third-party services for things like newsletters.
• Flexibility: DMARC is scalable, meaning it can be effectively used by businesses of any size, from a solo entrepreneur to a large corporation.

What we do to monitor/review your DMARC

We provide a service that, after we have access to your DNS, can give us a live reporting of any/all emails that are coming from and going to your domain and can see if there are any issues with said mail. It will also allow us to see any gaps in your security, in regards to email, as well as possible solutions to prevent anyone from trying to take advantage of said gaps.

We are also able to see if there are any validation issues with your DKIM, SPF, or DMARC and how we can potentially resolve a failed validation for you.

Protect Your Business with Phishing Testing

In today’s ever-evolving digital landscape, phishing attacks remain one of the most common ways cybercriminals breach business systems. We understand the critical need to safeguard your organization against these deceptive tactics. That’s why we include phishing testing as part of our Complete Maintenance Plan, empowering your team to recognize and respond to threats before they cause harm.

What Is Phishing Testing?

Phishing testing involves sending realistic but simulated phishing emails to your staff to assess their ability to detect and handle potential cyber threats. These tests mimic real-world scams, from fake password reset requests to fraudulent invoices, helping your team sharpen their vigilance against common attack strategies.

How C3 Solutions Delivers Phishing Testing

As part of our Complete Maintenance Plan, we take care of every step of the phishing testing process, so you can focus on running your business. Here's how we do it:

Standard Testing:

We deliver phishing simulations that reflect real-world threats and align with the unique risks faced by your business.

Execution:

We deploy the phishing test at scheduled intervals based on your plan level, ensuring minimal disruption to your operations while accurately measuring your employees’ responses.

Analysis:

After the test, we provide a report showing who interacted with the phishing emails (e.g., clicked links, downloaded attachments, or entered credentials), helping you understand your current vulnerabilities.

Employee Training:

Employees who fall for simulated phishing attempts receive personalized training, teaching them how to identify suspicious emails and respond appropriately.

Continuous Testing:

Phishing tests are conducted regularly as part of our Complete Maintenance Plan, ensuring your team stays up-to-date on evolving cyber threats.

Custom Testing

We offer custom phishing testing tailored specifically to your organization’s unique environment and potential risks. Our team crafts realistic phishing emails that are designed to closely resemble scenarios your employees might encounter. By customizing these attacks, we ensure that the tests are relevant to your business and the types of phishing threats your staff is most likely to face. This targeted approach allows us to identify vulnerabilities within your team and provide effective, focused training to improve your organization’s overall cybersecurity awareness.

Stay One Step Ahead of Cyber Threats

Phishing attacks can lead to financial loss, reputational damage, and operational disruptions. By including phishing testing in our maintenance plans, C3 Solutions helps your business stay secure, resilient, and ready for the future.

Don’t wait until it’s too late—protect your organization today. Contact C3 Solutions at 613-902-7333 or at info@c3-solutions.ca to learn more about how our Complete Maintenance Plan with phishing testing can strengthen your cybersecurity and give you peace of mind.

The Benefits of Included Time in your Maintenance Plan

Including support hours in a maintenance plan leads to a more proactive, collaborative, and predictable relationship.

For your Business

• Predictable Costs:Pre-included support hours create consistent, predictable expenses, helping businesses budget more effectively without surprise costs during emergencies.
• Proactive Maintenance:Regularly scheduled check-ins and monitoring ensure potential issues are addressed before they become critical, reducing downtime and productivity losses.
• Comprehensive Coverage:Bundled support hours encourage businesses to reach out for help without fear of incurring extra charges, leading to better maintenance and fewer long-term problems.
• Relationship Building:Increased interaction fosters a stronger relationship, leading to a deeper understanding of the your systems which results in more effective support.

For your Staff

• Encourages Timely Problem Reporting:Staff are more likely to report issues promptly when they know there’s no extra charge. This prevents small problems from escalating into bigger, more expensive ones.
• Improves Productivity:When employees can quickly seek support for IT issues, they experience less downtime, enabling them to stay focused on their work instead of struggling with technology problems.
• Promotes Confidence:Knowing that help is readily available without extra costs fosters confidence in the IT systems and reduces frustration, which improves overall morale.
• Removes Decision Barriers:Without financial implications tied to each support request, staff won’t hesitate to reach out for help, ensuring that issues are addressed proactively and efficiently.
• Fosters a Collaborative Relationship:Open communication between staff and C3 Solutions leads to better understanding and quicker resolution of problems, ultimately enhancing IT reliability.

For C3 Solutions

• Steady Revenue Stream:No way to sugar coat it: Including time into our maintenance plans provides C3 a predictable income, helping keep staff employed and engaged.
• Efficient Resource Planning:Knowing your support needs in advance allows for better scheduling and workload management, reducing strain on the technical team.
• Reduced Emergency Calls:Find out and addressing issues early reduces the chance of an emergency, probably on a busy weekend, expensive call.
• Better Client Engagement:Ensure regular interactions with your staff, allowing the us to stay updated on changes in the your environment.
• Enhanced System Knowledge:More frequent involvement leads to a better understanding of the your IT infrastructure and staff making troubleshooting faster and solutions more effective.

Summary

Including support hours in our maintenance plans gives your employees the freedom to address IT issues immediately without fear of added costs, fostering a more efficient, confident, and productive work environment. This approach reduces risks, improves budget predictability, and ensures a stronger partnership with C3 Solutions.