Remote Support Session
What to Expect
Each platform behaves differently. Here is what to expect when getting support.
Please make sure to close all applications that contain private information as the technician will be able to see your screen(s)
Windows
MAC
Android
Windows
- Enter the key given to you by the support technician
- Download the file for this session
- Run the .exe file
- Accept all the prompts
MAC
- Enter the key given to you by the support technician
- Download the file for this session
- Run the .exe file
- Accept all the prompts
Android